Question 1

What types of dialysis treatments are offered at your center?

Accepted Answer

We provide high-quality Haemodialysis services, specializing specifically in Non-Hepatitis Dialysis. This means our facilities cater to patients who are negative for Hepatitis B and C. By maintaining this focus, we ensure the highest standards of hygiene and safety, significantly reducing the risk of cross-infection between patients.

Question 2

Which panels/insurers do you cover?

Accepted Answer

We accept all major panels in Malaysia. However, please note that panel coverage is subject to the specific location and branch of the dialysis center. Our covered panels generally include: Supported panels include: PERKESO (SOCSO), JPA, KWAP, JPN, Lembaga Zakat (MAIWP, LZS, etc.), Veteran ATM, and private insurances.

Question 3

How does the payment process work?

Accepted Answer

In most cases, the treatment cost is 100% covered by the panel (subject to the patient’s Letter of Guarantee/GL). Patients do not need to pay out-of-pocket for basic treatment costs.  For any additional charges (such as specialized medications or services not covered by your panel): • Payments must be made via QR Code or Online Transfer. • We maintain a cashless policy to ensure transparency and convenience for all patients.

Question 4

Do you provide transportation services?

Accepted Answer

Yes. We understand that commuting for regular treatment can be challenging. We offer complimentary (free) transportation services for patients who meet the following criteria: • The patient’s residence must be within a 30km radius of the dialysis center.  This service is designed to ensure patients arrive safely and on time for their sessions without placing an extra burden on their families.

Question 5

What is the difference between Nephrocare Dialysis Centres and PERKESO Dialysis Centres?

Accepted Answer

All centers are managed and operated under Nephrocare Management Sdn Bhd. The primary difference lies in the partnership:

Question 6

What is the procedure to start treatment at a Nephrocare or PERKESO centre?

Accepted Answer

Joining our center is a straightforward process. You may proceed using one of the following methods:  1. Direct Contact: WhatsApp 019-6378541 (Mr. Zaki – Customer Care & Relation) for immediate assistance regarding slot availability and documentation. 2. Online: Click the "Contact Us" button on our website to submit your inquiry. 3. Required Documents: Please have your IC copy, latest medical/dialysis records, and panel approval letter ready to expedite the registration process.  Important Note: We highly recommend contacting our Customer Care representative first to check for available time slots at your preferred location.

Frequently Asked Questions

What types of dialysis treatments are offered at your center?

Which panels/insurers do you cover?

How does the payment process work?

Do you provide transportation services?

What is the difference between Nephrocare Dialysis Centres and PERKESO Dialysis Centres?

What is the procedure to start treatment at a Nephrocare or PERKESO centre?

Frequently Asked Questions

What types of dialysis treatments are offered at your center?

Which panels/insurers do you cover?

How does the payment process work?

Do you provide transportation services?

What is the difference between Nephrocare Dialysis Centres and PERKESO Dialysis Centres?

What is the procedure to start treatment at a Nephrocare or PERKESO centre?